FabPressNails
We are offer 100% Happiness Guarantee! FabPressNails offers a 14-day money-back guarantee. We want you to love our products, but understand if you need a different style. A $8 return label fee will be charged for refunds back to the original form of payment, or get a free return label if you select store credit.
If you received a damaged or defective item please contact us within 14 days of receiving your order.Â
International orders must be returned at the expense of the customer.
Please email customer support for assistance.Â
Where does FabPress ship?
Our products ship worldwide.
If for any reason we are unable to ship goods to your location, a customer service agent from support@staticnails.com will contact you via email.
What are my shipping options?
For USA Orders:
Free Shipping may be available if your order is over a certain amount. Please see the announcement bar near the top of staticnails.com or promotional emails for details regarding free shipping offers. Orders that receive free shipping are typically delivered within three to seven business days once your order has been fulfilled.
Additional shipping services such as Ground Shipping (typically 3-7 business days), 2 Business Days and Next Business Day are offered through carriers such as UPS, FedEx, and USPS. Shipping rates for each available service will auto populate at check out.
Please note business days do not include weekends or holidays and although most packages are delivered on-time, the shipping services provided are not guaranteed delivery-by-date rates or include the time it takes to fulfill your order. 97% of orders placed before 1:00pm CST are shipped same day Monday-Friday, otherwise orders are typically fulfilled within one business day.
For International Orders:
Please see the checkout page to populate the carrier rate based on your location and options available.
–Â Standard Shipping (typically 12-30 business days)
– Priority Shipping (typically 6-12 business days)
– Rush Shipping (typically 7 business days or less)
When will my order ship?
The Magic Process: Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you.
Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday – Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday – Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday.
Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that STATIC is not responsible for any delays caused by the shipping carriers.
Why is my tracking not updating?
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at support@staticnails.com with your order number and we’ll get to the bottom of it! = )
RETURN TO SENDER ALERTS
Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.
Duties & Taxes (Non-USA Orders)
International customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. You will be requested to pay any duties/taxes owed by the carrier or government agency before your package can be delivered. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.